App Design
ATG — Hotel Booking App UX Case Study
Mobile first redesign to simplify hotel search, verified reviews, promo codes, and transparent booking/cancellation
Problem :
People face too many irrelevant listings and can’t quickly narrow results by budget, amenities, and location, causing drop‑offs early in the journey.
Comparing room types, amenities, and offers is hard because details are scattered and not clearly grouped, reducing confidence to proceed.
Cancellation policies feel hidden or unclear, making users anxious about refunds and last‑minute changes during booking and after purchase.
Promo codes often fail or appear too late in checkout, damaging trust and pushing buyers to abandon the flow or look elsewhere.
Solution :
Streamline search: a minimal search on the home screen and smart filters on results to reduce steps and speed discovery for mobile‑first users.
Clarify hotel detail: group photos, amenities, reviews, and scrollable room types with collapsible sections for quick scanning and trust building.
Surface promo codes early: auto‑apply best offers and allow manual entry before checkout to boost satisfaction and reduce bounces.
Make reviews transparent: enable only verified users to review and add badges like “Recent” and “Frequent Traveler” to increase credibility.
De‑risk cancellations: show refund info before cancel, then display refund status after action so users feel safe and support load decreases.
Challenge :
Results relevance vs. simplicity: keeping the search lightweight while giving enough filtering power to cut irrelevant listings is a careful balance on mobile.
Depth of detail vs. scanability: presenting rich room and amenity info without overwhelming users requires strong grouping, hierarchy, and collapsible patterns.
Trust in social proof: implementing verified‑only reviews and meaningful badges adds credibility but needs clear rules and moderation to avoid confusion.
Pricing and promotion integrity: early promo handling must remain accurate and transparent across edge cases to prevent checkout frustration and drop‑offs.
Summary :
This case study focuses on making hotel discovery fast, details trustworthy, and deals dependable, while keeping booking and cancellation transparent for mobile users.
By simplifying search, grouping critical information, surfacing promos earlier, verifying reviews, and clarifying refunds, the flow reduces anxiety and helps more people complete their bookings confidently.
These choices align with your objectives to improve engagement and conversions through a clear, mobile‑first experience backed by user research and low‑fidelity validation.
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UI/UX Design
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Design Systems
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Book a call, and I’ll take care of the rest
UI/UX Design
Web Design
Mobile App Design
Design Systems
© 2025 All right reserved
Book a call, and I’ll take care of the rest
UI/UX Design
Web Design
Mobile App Design
Design Systems
© 2025 All right reserved
App Design
ATG — Hotel Booking App UX Case Study
Mobile first redesign to simplify hotel search, verified reviews, promo codes, and transparent booking/cancellation
Problem :
People face too many irrelevant listings and can’t quickly narrow results by budget, amenities, and location, causing drop‑offs early in the journey.
Comparing room types, amenities, and offers is hard because details are scattered and not clearly grouped, reducing confidence to proceed.
Cancellation policies feel hidden or unclear, making users anxious about refunds and last‑minute changes during booking and after purchase.
Promo codes often fail or appear too late in checkout, damaging trust and pushing buyers to abandon the flow or look elsewhere.
Solution :
Streamline search: a minimal search on the home screen and smart filters on results to reduce steps and speed discovery for mobile‑first users.
Clarify hotel detail: group photos, amenities, reviews, and scrollable room types with collapsible sections for quick scanning and trust building.
Surface promo codes early: auto‑apply best offers and allow manual entry before checkout to boost satisfaction and reduce bounces.
Make reviews transparent: enable only verified users to review and add badges like “Recent” and “Frequent Traveler” to increase credibility.
De‑risk cancellations: show refund info before cancel, then display refund status after action so users feel safe and support load decreases.
Challenge :
Results relevance vs. simplicity: keeping the search lightweight while giving enough filtering power to cut irrelevant listings is a careful balance on mobile.
Depth of detail vs. scanability: presenting rich room and amenity info without overwhelming users requires strong grouping, hierarchy, and collapsible patterns.
Trust in social proof: implementing verified‑only reviews and meaningful badges adds credibility but needs clear rules and moderation to avoid confusion.
Pricing and promotion integrity: early promo handling must remain accurate and transparent across edge cases to prevent checkout frustration and drop‑offs.
Summary :
This case study focuses on making hotel discovery fast, details trustworthy, and deals dependable, while keeping booking and cancellation transparent for mobile users.
By simplifying search, grouping critical information, surfacing promos earlier, verifying reviews, and clarifying refunds, the flow reduces anxiety and helps more people complete their bookings confidently.
These choices align with your objectives to improve engagement and conversions through a clear, mobile‑first experience backed by user research and low‑fidelity validation.
More Projects
Book a call, and I’ll take care of the rest
UI/UX Design
Web Design
Mobile App Design
Design Systems
© 2025 All right reserved
Book a call, and I’ll take care of the rest
UI/UX Design
Web Design
Mobile App Design
Design Systems
© 2025 All right reserved
Book a call, and I’ll take care of the rest
UI/UX Design
Web Design
Mobile App Design
Design Systems
© 2025 All right reserved
App Design
ATG — Hotel Booking App UX Case Study
Mobile first redesign to simplify hotel search, verified reviews, promo codes, and transparent booking/cancellation
Problem :
People face too many irrelevant listings and can’t quickly narrow results by budget, amenities, and location, causing drop‑offs early in the journey.
Comparing room types, amenities, and offers is hard because details are scattered and not clearly grouped, reducing confidence to proceed.
Cancellation policies feel hidden or unclear, making users anxious about refunds and last‑minute changes during booking and after purchase.
Promo codes often fail or appear too late in checkout, damaging trust and pushing buyers to abandon the flow or look elsewhere.
Solution :
Streamline search: a minimal search on the home screen and smart filters on results to reduce steps and speed discovery for mobile‑first users.
Clarify hotel detail: group photos, amenities, reviews, and scrollable room types with collapsible sections for quick scanning and trust building.
Surface promo codes early: auto‑apply best offers and allow manual entry before checkout to boost satisfaction and reduce bounces.
Make reviews transparent: enable only verified users to review and add badges like “Recent” and “Frequent Traveler” to increase credibility.
De‑risk cancellations: show refund info before cancel, then display refund status after action so users feel safe and support load decreases.
Challenge :
Results relevance vs. simplicity: keeping the search lightweight while giving enough filtering power to cut irrelevant listings is a careful balance on mobile.
Depth of detail vs. scanability: presenting rich room and amenity info without overwhelming users requires strong grouping, hierarchy, and collapsible patterns.
Trust in social proof: implementing verified‑only reviews and meaningful badges adds credibility but needs clear rules and moderation to avoid confusion.
Pricing and promotion integrity: early promo handling must remain accurate and transparent across edge cases to prevent checkout frustration and drop‑offs.
Summary :
This case study focuses on making hotel discovery fast, details trustworthy, and deals dependable, while keeping booking and cancellation transparent for mobile users.
By simplifying search, grouping critical information, surfacing promos earlier, verifying reviews, and clarifying refunds, the flow reduces anxiety and helps more people complete their bookings confidently.
These choices align with your objectives to improve engagement and conversions through a clear, mobile‑first experience backed by user research and low‑fidelity validation.
More Projects
Book a call, and I’ll take care of the rest
UI/UX Design
Web Design
Mobile App Design
Design Systems
© 2025 All right reserved
Book a call, and I’ll take care of the rest
UI/UX Design
Web Design
Mobile App Design
Design Systems
© 2025 All right reserved
Book a call, and I’ll take care of the rest
UI/UX Design
Web Design
Mobile App Design
Design Systems
© 2025 All right reserved